Town of Mount Royal Volunteer Centre

Because a helping hand warms the heart.

Discover Our Services Become a Volunteer

Presentation of the Centre

Mission

The Centre's mission is to provide medical transportation, accompaniment, friendly visits, and administrative support to seniors aged 60 and over, as well as to individuals experiencing temporary or permanent loss of autonomy, residing in Mount Royal.

Values

The Volunteer Centre is founded on the core values of compassion and empathy, particularly during medical transportation. Its objectives are to:

- Improve the quality of life of its clients;

- Promote independence;

- Encourage respect for differences, equality, mutual support, and solidarity.

Approach and impact

The Centre's clients primarily need to be able to attend all their medical appointments while benefiting from a caring, warm, and reassuring human presence. A listening ear, a smile, or a kind word helps break down isolation, strengthens the sense of belonging, and restores confidence in life.

The administrative staff coordinates all of the Centre's activities in close collaboration with volunteers, social workers, and hospitals to help clients remain safely at home for as long as possible.

The Centre also acts as a dynamic network for exchange, fostering intergenerational connections, community collaboration, mutual support, and social partnerships within the community.

HELPING ONE ANOTHER STARTS HERE

Behind many closed doors, a senior is waiting. Not necessarily for something, often, just for someone.

Isolation is silent, but its effects run deep. A day without conversation. A week without a visit. Memories with no one left to share them with.

You can change that.

By becoming a volunteer, you bring far more than company, you remind someone that they matter, that they belong, that they are still a cherished part of our community.

By making a donation, you help us reach even more seniors left behind, building connections where there were none.

Isolation is fought together.

And it starts right here, with you.

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Services

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Transport-accompaniement medical

The transport accompaniement medical consists of providing transportation and offer a reassuring and supportive presence. This approach is essential, as many clients experience anxiety about going to medical appointments. This service allows them to remain in their own homes.

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Accompaniement medical

Accompaniement medical involves providing physical, emotional, and moral support to individuals traveling by adapted transport or taxi. This presence helps reassure the user, listen to them, and gradually develop a friendly and trusting relationship.

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Friendly Visits and calls

Friendly visits and calls aim to offer moral support to people experiencing physical or social isolation.

Volunteers visit clients' homes on a regular or occasional basis to create a meaningful connection, offer attentive listening, break isolation, and provide opportunities to engage in activities such as playing cards, chess, Scrabble, going for walks, etc.

A visit. A phone call. A shared cup of coffee.

Sometimes, that's all it takes to brighten someone's entire day.

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Tax counter

Trained volunteers offer their expertise to prepare tax returns for low-income individuals with straightforward tax situations. Your information is treated confidentially, in accordance with Law 25 on the protection of personal information.

This helps reduce financial stress, supports clients in complex administrative procedures and promote their financial security.

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Administrative support

Administrative support provides occasional assistance to clients with processes that have become complex or stressful for them. This support directly contributes to their peace of mind, their sense of security, and the maintenance of their mental health.

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